Customer Service Administrator – Weekends

On Medical requires a number of Customer Service Administrators to join its expanding team, on a Part-Time, Weekend basis with the following shift patterns and contractual hours available:

  • 06:00-18:00 (22 hour contract)
  • 12:00-18:00 (12 hour contract)

The ideal candidate will naturally represent On Medical’s Values of Integrity, Respect, Loyalty and Reliability.

Employee Benefits

  • 22 days holiday, 8 days bank holidays, and an added birthday holiday
  • Opportunity to buy & sell holidays
  • Employee discount scheme On-site parking
  • Training and development opportunities

Job Description

You will be responsible for providing Customer Service and Administrative support and assistance with the day-to-day management and progression of Medical cases. Your duties will include:

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolving queries quickly and efficiently in writing and via the telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party and the Medical Experts.
  • Efficient Case Management handling.
  • Ad hoc duties as requested by Operations Manager and/or Team Senior.
  • Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Excellent ICT skills.
  • Ability to interact with clients in a professional and appropriate manner.
  • Ability to resolve client concerns.
  • Confidential and discreet.
  • Ability to work towards shared goals and objectives.
  • Experience of demonstrating effective teamworking within a commercial environment.
  • Cooperative and flexible approach.
  • Ability to identify where problems may arise and adopt a solution – focused approach.
  • Demonstrate effective communication and good interpersonal skills.
  • IT literate.
  • Commitment to own personal development.

Apply Now

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