Customer Service Administrator Role

Due to continuous business expansion, On Medical Ltd are recruiting for a Customer Service

Administrator to join the team.

As a member of the customer service team, you will be responsible for providing assistance with the day to day management and progression of Medical cases.

The successful candidate must have a minimum of 12 months experience working within a Customer Service or Administrative role.

The ideal candidate will naturally represent On Medical’s Values of Integrity, Respect, Loyalty and Reliability.

Employee Benefits

  • 22 days holiday, 8 days bank holidays and an added birthday holiday
  • The opportunity to increase your holiday entitlement by 3 days (subject to full attendance over 12 months)
  • Option to buy or sell holidays (up to 3 days)
  • Annual salary review
  • Employee discount scheme
  • Training Opportunities

Job Description

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts
  • Booking, cancelling, and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors
  • Resolve queries quickly and efficiently in writing and via telephone
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party, and the Medical Experts
  • Efficient Case Management handling

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • 12 months’ experience working within an administrative/customer service environment
  • Demonstrate effective communication and good interpersonal skills
  • Ability to interact with clients in a professional and appropriate manner
  • Excellent ICT skills
  • Experience of demonstrating effective teamworking within a commercial environment

Apply Now

To start the application process, please complete the form below, upload your CV and include a covering letter.

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