Customer Service Administrator (Out of Hours)

Due to continuous business expansion, On Medical 24/7 is recruiting for an Out of Hours Customer Service Administrator to join the team.

Working 44 hours per week (Monday-Sunday 6.00pm-6.00am), on a four night on, four night off rotation basis. You will be responsible for delivering high quality customer service and administrative support and assistance with the day-to-day management and progression of medical cases.

The ideal candidate will naturally represent our Values of Integrity, Respect, Loyalty and Reliability.

Employee Benefits

  • 21 shift holidays and an added birthday holiday
  • Additional holidays for long service
  • Three day bonus holiday for full attendance
  • Buy and sell holidays
  • Annual salary review and bonus schemes (subject to performance)
  • Pension scheme contribution
  • Death in service insurance (three times salary)
  • Company social events
  • Employee discount scheme
  • Employee Assistance confidential helpline
  • Bike to work scheme
  • Corporate Metro scheme
  • Training and development opportunities

Job Description

Your duties will include:

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling, and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolve queries quickly and efficiently in writing and via telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party, and the Medical Experts.
  • Efficient Case Management handling.
  • Ad hoc duties as requested by Operations Manager and/or Team Senior.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • At least 12 months’ experience working within an administrative / customer service environment.
  • Minimum GCSE Grade C (or equivalent) in English & Maths.
  • Computer literacy in Word and at least one Document Case Management System.
  • A willing attitude and an adaptable mindset.
  • Excellent communications skills – it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner (all verbal contact is telephone-based).

Apply Now

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