Roles & Responsibilities

Unrepresented Claimant Role

An Unrepresented Claimant is someone who has opted to represent themselves in legal matters, i.e. without the assistance of a Solicitor or Barrister. This includes being able to represent themselves in Court.

If you have any questions in relation to what it means to be an Unrepresented Claimant, we suggest that you seek advice from Official Injury Claim.

On Medical 24/7 Role

As the MRO, our role is to facilitate the production of a medical report that will be used as medical evidence in support of your personal injury claim. We will assist you by making the arrangements for the medical examination, carrying our quality control checks on your report and liaising with the medical expert regarding any amendments required to the report.

During the course of obtaining a medical report, there are certain responsibilities that you should be aware of:

Instruction

On Medical 24/7 Responsibility

Unrepresented Claimant Responsibility

We will contact you upon receipt of your file to go through the information and make sure we have everything we need to progress your file.

You must ensure that the information provided to us at the outset is accurate and complete.

Appointment

On Medical 24/7 Responsibility
Unrepresented Claimant Responsibility

We will select a suitable expert from our panel.

You must attend the medical appointment. Whether it is arranged as a face-to-face or remote video examination, it is essential that you attend with the medical expert.

We are responsible for ensuring each expert on our panel is suitably qualified and fully accredited by MedCo.

If you need to

re-arrange the appointment, you are responsible for advising us of this more than 24 hours before the appointment is due to go ahead.

We will make all the arrangements for the appointment and provide you with the full details when it is booked.

If you have to cancel the appointment within 24 hours of it taking place, or if you miss the appointment, a fee may be raised.

We will be responsible for re-arranging the appointment if you or the medical expert need to change the appointment for any reason.

Please ensure you provide the expert with ID and give a full and honest account of your injuries.

For missed appointments or late cancellations, we will take into account personal circumstances and may be able to waive the cancellation or missed appointment fee. Please note that this is at our discretion.

Medical Report

On Medical 24/7 Responsibility
Unrepresented Claimant Responsibility

When the expert has completed the report, we will carry out quality control checks before releasing it to you.

You must read the report thoroughly upon receipt.

We are responsible for ensuring the report meets the requirements for the Court and MedCo.

You are responsible for confirming that all information within the report is correct and accurate to your recollection of events.

We will compare the report with the information provided to us when we received your file and ensure it is correct.

This includes checking the details recorded from your appointment with the expert and checking there are no errors in relation to any personal details.

Amendments to the Report

On Medical 24/7 Responsibility
Unrepresented Claimant Responsibility

We are responsible for submitting the amendment request to the medical expert following a request made via the OIC Portal.

You are responsible for advising if amendments are needed to the report.

We will liaise with the medical expert to make sure the amendments are done in a timely manner.

Amendment Requests should be made via the OIC Portal.

We will liaise with the medical expert to make sure the amendments are done in a timely manner.

If you realise another amendment is needed after a request has been made or completed, you are able to request further amendment as necessary. Again, this should be done via the OIC Portal.

Submitting the Report

On Medical 24/7 Responsibility
Unrepresented Claimant Responsibility

We are responsible for paying the medical expert their agreed fee for their services.

You are responsible for submitting the report to the Compensator. This is done via the OIC Portal.

We will submit our invoice for the completed medical report directly to the Compensator for them to pay at an agreed time.

If you have any queries specifically relating to the process of obtaining your medical report, you can discuss this with us or seek independent advice through OIC or MedCo.