Our Process

Photographic ID – It is essential that the medical expert is able to confirm your identity. Please take with you some form of Photographic ID. This can be:

• Passport
• Driving Licence
• Provisional Driving Licence

If you do not have an official form of Photographic ID, you can use one of the following, if you also take a utility bill or bank statement to confirm your address:

• Birth Certificate
• Bank Card
• Bus Pass or Work ID

Litigation Friend – If the Claimant is under 18 years old or is an adult who lacks the capacity to manage their own case, an adult (the Litigation Friend) must attend the appointment with them.

For Face-to-Face Appointments:

• Check the venue address ahead of the appointment to make sure you know where you need to go.
• Arrive 15 minutes early where possible. The medical expert may have additional paperwork for you to complete on arrival.

*May change subject to COVID restrictions.

• Be prepared for delays. It is possible that the expert may overrun some appointments, so you may not be seen on time. The experts do their best to keep delays to a minimum, but you may have to wait for your appointment on the day.

For Virtual Appointments:

• You will need either a Laptop with a webcam or a Smartphone with a video call facility to enable a remote appointment to go ahead
• Make sure you are in a quiet, private room where you will be able to hear the expert on the video link and you won’t be disturbed.
• Make sure the room is well lit so that the expert will be able to see you clearly on the video link.

The experts are responsible for setting up the virtual appointment. They will contact you in advance to provide the link needed to connect. This is often done on the day of and, in some cases, just before your appointment.