Telephone: 0344 576 1576 Email:

Meet the Team

Here at On Medical, we have a dedicated, hard-working staff who are driven by their desire to ensure each and every client receives a first-class service. It’s a big team and one that is growing to meet the increasing demand for services. Here’s a chance to get to know some of the professionals doing all they can to make sure you get exactly what you need:

Amy Green, Customer Service Administrator

NAME: Amy Green

ROLE: Customer Service Administrator

As a customer service administrator, I am involved with the processing of medical records. My daily tasks include liaising with medical record providers, experts and instructing parties. An important part of my role is to comply with GDPR and DPA regulations. This is to ensure patient confidentiality is adhered to.

Lauren Milburn, Appretice Customer Service Administrator

NAME: Lauren Milburn

ROLE: Customer Services Advisor (Apprentice)

My role is to provide an efficient support service to the On Medical team, allowing them to concentrate their time and activities in the most effective way.  As an Apprentice, we don’t have direct contact with the client. However, by setting the instructions up within the required time frame, I am able to get the client’s case set up so that the team can arrange a medical appointment. My job also involves dealing with the daily incoming and outgoing post, archiving and dealing with any ad hoc duties requested from my manager.

Paul Outhwaite, Triage Clinical Advisor

NAME: Paul Outhwaite

ROLE: Triage Clinical Advisor

I am an HCPC registered paramedic, with 10 years experience working for an NHS Ambulance trust. I still practice as a paramedic working in rural Northumberland as a solo responding clinician.  At On Medical, my role as a Triage Clinical Advisor sees me assessing patients’ injuries over the telephone, and referring them to physio services where appropriate. A large proportion of the patients I look after at On Medical have been involved in road traffic collisions, and I am able to use my vast pre-hospital experience/exposure to safely work through their injuries and symptoms. I work alongside physiotherapists and this multi-discipline team approach allows us to offer first class, industry leading, advice and treatment every time.

Rebecca Williams, Accounts Assistant

NAME: Rebecca Williams

ROLE: Accounts Assistant

I am an Accounts Assistant for On Medical. My role involves assisting senior management in the maintenance and reporting of the company’s finances. I help to maintain an efficient and accurate finance function to ensure all staff have access to relevant and up to date accounts information.