Our Services: Medical Records Acquisition Service

On Medical 24/7 offer a market-leading medical record acquisition service, working through the night to deliver this, from the point of obtaining client mandates to online delivery of medical records.

Our experienced team provide a fast and efficient turnaround and comprehensive collection and collation of records to keep your client’s case moving.

Whether you require our unrivalled Medical Records Acquisition Service alongside any medico-legal reporting requirements you have, or as an independent offering, On Medical 24/7 are happy to assist 24 hours a day.

We can provide:

  • Obtaining signed mandates clients.
  • Procurement and collation of client records.
  • 24/7 monitoring and chasing to ensure fastest turnaround times.
  • Secure, online delivery of medical records.

Contact On Medical 24/7 to find out more about our Medical Records Acquisition Service

Andrew Dow

Legal HD Ltd

"Over the past few years On Medical have been a trusted and valued provider of medico-legal reports, physiotherapy and diagnostics. More recently, since the Covid-19 outbreak they have reacted brilliantly and have risen to the challenges of the changing environments we operate within. Their processes and professional team have mitigated what could have been enormous disruption for our clients and our business. We are fortunate and proud to work alongside On Medical."

Caroline Houghton

Partner, True Solicitors

"On Medical has been a long valued partner during some incredibly difficult and unprecedented times. Regardless of the circumstances, they have delivered an outstanding service which hasn’t wavered, even when the first lockdown brought so much change. On Medical are always available and adapting to new scenarios and we are delighted to continue working with a dedicated team of professionals.”

Kate Pickford

Operations Manager, Bott & Co

"The team at On Medical are quick to respond, eager to keep turnaround times on files down to a minimum and always deliver excellent client care. For our clients, they provide simple and straightforward information and appointments and for the team at Bott they are helpful and proactive, particularly during 2020 which was a year with lots of change. They were professional, quick to adapt and regular in their updates."

Andrew Simcott

Director, Michael W Halsall Solicitors Ltd

"We have worked with On Medical for the past few years and during that time we have found them to provide a fast, friendly & efficient service in dealing with our Medico-Legal requirements. We have used them predominately for matters relating to Rehabilitation, Medco GP & also more specialist Non-Medco instructions.

We have always found the team at On Medical to be approachable, adaptable & amenable to providing a service that meets the needs of our business/clients.

On Medical have risen to the challenges faced by our industry and often led the charge with their flexible approach whilst also thinking ‘outside the box’ in terms of practical, workable and sensible solutions. They have also been innovative with their new product offerings in support of the logistical challenges that we have all faced.

I would have no hesitation in recommending their service to others."

Niamh Wilson

Head of Civil Litigation and COLP, Hampson Hughes

"We have used OnMedical for a few years now and have found them friendly and efficient. The choice of medical experts across all personal injury case types is second to none. Our dedicated account manager is extremely helpful and stays in regular contact to proactively manage the account,  resolve any queries and keep us updated.

Their use of technology means that we no longer have to photocopy huge bundles of records and can transfer electronically.

Staff are always on hand to ensure the client journey is as smooth as possible.

They are modern, innovative and deliver on quality and service at all times."


Be different, choose On Medical 24/7

Contact the team for more information about our services or to partner with On Medical.