About On Medical 24/7

Established for over 15 years, On Medical has become the fastest growing medical agency, providing unrivalled customer care and bespoke solutions tailored to your requirements.

We are now one of the largest providers of medico-legal and rehabilitation services, and the first to launch a 24-hour service – On Medical 24/7 – for you and your clients.

Does your medical agency work through the night for you?

We pride ourselves on doing things differently and have become the first medical agency to launch a 24 hour service. With the help of our clients and growing team, we look forward to going from strength to strength, while maintaining our reputation for outstanding client care and efficient service.

We fully understand the need for swift turnaround times to assist you in your personal injury claim and that not everyone has the ability to deal with these matters between 9 – 5. That’s why our teams work around the clock to ensure you are provided with the highest levels of customer care at any time of the day or night.

On Medical 24/7 provides around the clock services including:

Our Accreditations

We are proud to have robust and extensive information security networks which mean our sensitive and confidential information is secure and monitored to ensure no data breaches. By holding the ISO 27001 accreditation, On Medical 24/7 has passed stringent tests to demonstrate their approach to data storage and security. You can verify the validity of our ISO certificate by entering our certificate number 221279 via this link: www.british-assessment.co.uk/verify

Cyber Essentials Plus is a Government-backed scheme that helps organisations demonstrate their operational security against a whole range of the most common cyber-attacks.

We are proudly part of AMRO, an organisation that represents the medico-legal reporting industry in wider society and ensures the upholding of standards and practices within.

We are proud to be a Tier 1 MedCo accredited Medical Reporting Organisation.

The majority of our physiotherapists are HCPC registered, which means they adhere to the highest standards of professional conduct.

This is another physiotherapy specific body which promotes continuous learning and development within the field. Our physiotherapists pride themselves on their continued professional development.

We are currently a carbon neutral plus accredited company, displaying our energy and commitment towards offsetting our carbon emissions, as a company, while doing our bit in the fight against climate change.

As an advocate of the Mindful Employer approach, we seek to support the mental health and wellbeing of our employees by proactively engaging with them and offering suitable support networks.

Andrew Dow

Legal HD Ltd

"Over the past few years On Medical have been a trusted and valued provider of medico-legal reports, physiotherapy and diagnostics. More recently, since the Covid-19 outbreak they have reacted brilliantly and have risen to the challenges of the changing environments we operate within. Their processes and professional team have mitigated what could have been enormous disruption for our clients and our business. We are fortunate and proud to work alongside On Medical."

Caroline Houghton

Partner, True Solicitors

"On Medical has been a long valued partner during some incredibly difficult and unprecedented times. Regardless of the circumstances, they have delivered an outstanding service which hasn’t wavered, even when the first lockdown brought so much change. On Medical are always available and adapting to new scenarios and we are delighted to continue working with a dedicated team of professionals.”

Kate Pickford

Operations Manager, Bott & Co

"The team at On Medical are quick to respond, eager to keep turnaround times on files down to a minimum and always deliver excellent client care. For our clients, they provide simple and straightforward information and appointments and for the team at Bott they are helpful and proactive, particularly during 2020 which was a year with lots of change. They were professional, quick to adapt and regular in their updates."

Andrew Simcott

Director, Michael W Halsall Solicitors Ltd

"We have worked with On Medical for the past few years and during that time we have found them to provide a fast, friendly & efficient service in dealing with our Medico-Legal requirements. We have used them predominately for matters relating to Rehabilitation, Medco GP & also more specialist Non-Medco instructions.

We have always found the team at On Medical to be approachable, adaptable & amenable to providing a service that meets the needs of our business/clients.

On Medical have risen to the challenges faced by our industry and often led the charge with their flexible approach whilst also thinking ‘outside the box’ in terms of practical, workable and sensible solutions. They have also been innovative with their new product offerings in support of the logistical challenges that we have all faced.

I would have no hesitation in recommending their service to others."

Niamh Wilson

Head of Civil Litigation and COLP, Hampson Hughes

"We have used OnMedical for a few years now and have found them friendly and efficient. The choice of medical experts across all personal injury case types is second to none. Our dedicated account manager is extremely helpful and stays in regular contact to proactively manage the account,  resolve any queries and keep us updated.

Their use of technology means that we no longer have to photocopy huge bundles of records and can transfer electronically.

Staff are always on hand to ensure the client journey is as smooth as possible.

They are modern, innovative and deliver on quality and service at all times."


Be different, choose On Medical 24/7

Contact the team for more information about our services or to partner with On Medical.