Telephone: 0344 576 1576 Email:


Since 6th April 2015, the Medco Portal must always be used for sourcing initial medical reports in soft tissue injury claims that have been brought under the RTA Protocol.

About On Medical

We started out as a small, internal medical agency. Following the many changes within the industry, we are now a client-facing agency and have grown substantially.

We pride ourselves on doing things differently, having gone against many of the expectations of the industry. With the help of our clients and growing team, we look forward to going from strength to strength, while maintaining our reputation for outstanding client care and efficient service.

Why select On Medical on the portal?

We can provide:

  • A nationwide network of medical experts, rehabilitation specialists and highly skilled cognitive behavioural therapists & clinical psychologists
  • Dedicated case handlers
  • Fast turnaround times – all cases instructed within 48 hours.
  • Additional services include CBT and physiotherapy for the convenience of you and your client.
  • Flexible appointment locations and times.
  • High quality reports thoroughly checked for CPR compliance.
  • Early intervention physiotherapy.
  • Physiotherapy led triage (All HCPC registered).

How the system works

When you access MedCo to select a Medical Reporting Agency (MRO), MedCo will randomly generate a list of MROs for you. This will include two high volume national providers and ten regional MROs.

Once you select your chosen agency the portal will create a unique MedCo Case ID, which must be given to the MRO by the claimant representative. The MRO will then upload certain key data from the report on an anonymised basis once the report is completed and the unique MedCo Case ID ties to the search result.

Instructing On Medical

If you’d like to instruct On Medical for the first time, call us on: 0344 576 1576 or email:

Click here to log in to the Medco Portal. Haven’t registered yet? Click here to find out more or to register.