The summarised and detailed versions of the 2007 Rehabilitation Code of Conduct in the pre-action protocols encourages timely rehabilitation is undertaken wherever possible.

In keeping with the 2007 Rehabilitation Code,we consider rehabilitation from the earliest practicable stage following an accident, in consultation with claimants and their families. Following research from our team of Physiotherapists it has been found that if your client starts to receive treatment within Three week

We have developed a comprehensive medical investigation, diagnostic and rehabilitation service which is provided in partnership with On Medical. Visit On Medical/physiotherapy   

The service includes:

• Our dedicated central booking team who are ready to deliver triage to determine whether physical assessment is required, within one hour of receiving your instruction.
• National coverage from physiotherapists employed by On Medical.
• Clients to be seen within 20 minutes of their home or workplace.

Medical Investigations

As your claimant may need a range of tests and investigations, all of which On Medical can arrange on your behalf. We can develop and deliver full investigation, treatment and rehabilitation packages to suit claimant's individual needs.

Whenever you instruct us to provide a medico legal report on behalf of your claimant, our customer services team can offer a full diagnostic service in partnership with Alliance Medical (nationwide) and local Hospitals.  We can give you access to the following investigations:

• MRI
• X Rays
• CT scans
• Ultrasounds
• Audiometric testing
• Nerve conduction studies
• ECG

For further details please contact:

Margaret Robinson – Clinic Business Manager  - 0191 2768069

Ryan Hogben –Operations Manager – 0191 2768072

Or email info@onmedical.co.uk

If I have seen my own doctor, why should I see another medical expert?

The aim of the medical report is to provide an independent medical assessment to the court to support your claim for personal injury compensation (your case will most likely be settled on the basis of the medical report alone, before your case reaches court). The expert will have specialist knowledge of the type of injuries you have suffered and be experienced in providing medical evidence. The medical expert needs to be unbiased and unconnected with the person making the claim.

Why do I have to wait for an appointment? Why can’t I been seen straight after my accident?

One of the areas that the expert will be asked to give his or her opinion on is the long-term effect of your injuries. For this to be assessed properly, your solicitor may not obtain a medical report for up to three months (or longer) after your accident, so your recovery can be monitored and any lasting or permanent pain, disability or inability to work can be properly accounted for in the amount of compensation awarded.

In order to get a clear understanding of the extent of your injuries, the expert preparing the medical report may have access to medical notes from your doctor and any other specialists that have treated you, such as an accident and emergency consultant in hospital.

What will the medical examination involve?

To help the medical expert understand how you have been affected by your injuries you will be asked about the circumstances of your accident and the treatment you have received for your injuries; if you have had to take time off work and how your injuries have affected your day to day life; details of how you are recovering, how you feel now and if you are still suffering any effects from your accident. The medical examination is for assessment only and no treatment will be given.                   

How long will the appointment take?

The examination time varies by the type of consultant and the nature of your injuries and can take on average 30 minutes or as long as an hour in some cases. 

Will I need to undress?

Our medical expert may wish to give you a brief physical examination and depending on the nature of your injuries you may be asked to remove or loosen some of your clothing.   

Where will the appointment be?

We hope to arrange an appointment to see an expert at a location within 20 minutes from your home or workplace.

Who will pay for my transport?

Your travelling expenses to and from the medical examination may be able to be recovered by your solicitor from the party who was responsible for your injuries, if your claim is successful. You should keep all receipts for parking, train, bus or taxi fares and forward them to your solicitor.

Will I get to see the report?

Your solicitor will forward you a copy of the report. You will have the opportunity to comment on the report and your solicitor may send these to the expert requesting that they be considered and answered by the expert.

Identification

It is always advisable to take with you some form of photographic identification like a driving license, passport or ID card if you have one.